Warranty Policy, Returns Policy,
Privacy Policy,
Terms and Conditions
for RainBear.com and SunBear.solar
Floating in a sea of paperwork is no fun.
We'll keep this as brief as possible.
Warranty Policy
RainBear.com and SunBear.solar Warranty Policy
RainBear.com and SunBear.solar Warranty Policy for Products
Manufacturer warranties apply. If you believe you may need a warranty replacement or repair please contact Support@RainBear.com. For most of our products we will assist with warranty returns and replacements. Some of our manufacturers you will need to contact directly for warranty support. We will provide their contact information. For our custom installations we will provide a warranty in addition to the manufacturer's warranties.
Returns Policy
RainBear.com and SunBear.solar Returns Policy
We strive to package all items securely so they will arrive to you without damage. In the event your package is damaged in shipment, please notify us within 7 days of delivery so we may get a replacement sent to you. It is necessary to keep the original packaging and we kindly request pictures of the damage for our use in filing a claim with the carrier.
Items that are not returnable include but are not limited to: tanks, special orders, final sales, custom assemblies, and any items that have been installed or are in less than like-new condition.
A Return Merchandise Authorization (RMA) number is required for all returns. Returns without RMA numbers will be refused. Please contact us at 830-321-4488, Support@RainBear.com to process a return.
Standard Stock Items may be returned within thirty (30) days of receipt for a refund* or credit*. Return items must be shipped back prepaid, via your preferred shipping method. All returned items must be in new condition, prior to installation and use, and in the original manufacturer’s packaging and must include all parts, fittings, adapters, instructions, manuals, cords, and any other components. Items are to be securely packed inside another durable box to prevent damage to the original product packaging. We strongly recommend that you insure the shipment for your protection as refunds or credits will not be issued for any items that are damaged in transit to RainBear.
*For returns where RainBear is not at fault, the customer agrees to pay a restocking fee up to 20%. The fee is based on the return condition and the manufacturer. The restocking fee will be deducted from the customer’s credit. Situations for which the customer is responsible for restocking and freight charges include but are not limited to no longer needed, ordered in error, wrong products ordered, order cancellation after the truck has left the warehouse, and any other reasons not related to product defects or damage.
RainBear will pay the freight and waive the restock fee on returns which were a result of the following: error in order processing, orders released before ship date, products which arrived damaged, or other circumstances at the discretion of RainBear.
Refunds for approved returns will be credited in the same form of payment used for the purchase unless other arrangements have been made. Credit card refunds can take 72 hours or more to appear in your bank account, depending on the card issuer.
Once you have an RMA number written on the outside of the box, returns should be shipped to:
RainBear
210 E Blanco Rd
Boerne, TX 78006
Tel: 830-321-4488
Privacy Policy
RainBear.com and SunBear.solar Privacy Policy
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, or if you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Support@RainBear.com or send us mail to: 210 E Blanco Rd, Boerne TX 78006.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Terms and Conditions
RainBear.com and SunBear.solar Terms & Conditions
This website is made up of various web pages, files and services that are made available for your use in learning about solar power. You are not required to provide any information on this website. If you are interested, you have the option of providing information which will be made available to businesses that are in the process of selling, installing and implementing rainwater and solar power systems and one of those businesses may contact you. That is your choice. This Agreement governs your use of this website. The terms and conditions on this website may be changed at any time and you should periodically check to see if changes have been made. By using this website, you agree that you will be bound by these Website Terms and Conditions that are in affect when you use this website.
You acknowledge that the content on this website is protected by copyrights, trademarks, trade secrets and/or other rights established by statute and/or by common law. We and/or our suppliers own all such content. You may not copy, modify, remove, delete, augment, add to, publish, transmit or otherwise create derivative works from the content on this website. You may print or save a single copy of materials from this website for your personal use. Personal use does not include posting such content on your website, blog or other publicly accessible communications or forums.
This website is intended for use by adults. Individuals under the age of eighteen (18) are permitted to use the website only under the supervision of and with the consent of a parent and/or legal guardian. We do not knowingly collect or solicit information from children under the age of thirteen (13) (each a “Minor”) or allow such persons to submit information to this website. Should it come to our attention that a user is a Minor and has submitted information to this website, we will remove the information as soon as we are able to do so. If you are a parent or guardian and believe that a Minor for whom you are responsible has submitted personal information to this website, contact us at Support@RainBear.com
YOU ACKNOWLEDGE AND AGREE THAT THIS WEBSITE AND THE CONTENTS HEREIN ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE” BASIS AND THAT NO REPRESENTATIONS, ENDORSEMENTS, GUARANTEES, OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE WEBSITE OR ITS CONTENTS ARE MADE, INCLUDING, WITHOUT LIMITATION, ANY REPRESENTATIONS, ENDORSEMENTS, GUARANTEES, OR WARRANTIES, EXPRESS OR IMPLIED, (A) OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS; (B) ARISING FROM COURSE OF DEALING, COURSE OF USAGE, OR COURSE OF PERFORMANCE; (C) OF TIMELINESS, ACCURACY, RELIABILITY OR CONTENT OF THE WEBSITE AND ANY INFORMATION PROVIDED THROUGH THE WEBSITE UNDER THIS AGREEMENT; OR (D) AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, LINKS INCLUDED ON THE SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THE INFORMATION ON THIS WEBSITE IS NOT INTENDED TO PROVIDE FINANCIAL, LEGAL, ACCOUNTING OR TAX ADVICE, AND SHOULD NOT BE RELIED UPON IN THAT REGARD. YOU SPECIFICALLY AGREE THAT THIS WEBSITE AND ITS OPERATORS SHALL NOT BE RESPONSIBLE FOR UNAUTHORIZED ACCESS TO INFORMATION THAT YOU SUBMIT THROUGH THIS WEBSITE OR ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS WEBSITE AND ITS OPERATORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS WEBSITE AND ITS OPERATORS DO NOT WARRANT THAT THE SITE, ITS SERVERS, OR E-MAIL SENT FROM OR THROUGH THIS WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS WEBSITE AND ITS OPERATORS WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCES EXCEPT FOR WILLFUL MISCONDUCT FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. UNDER NO CIRCUMSTANCES SHALL THE LIABILITY OF THIS WEBSITE OR ITS OPERATOR EXCEED ONE THOUSAND DOLLARS ($1,000.00), REGARDLESS OF WHETHER THE CLAIM IS BROUGHT IN TORT, CONTRACT OR OTHER LEGAL THEORY.
IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE OR SERVICES PROVIDED AS A RESULT OF USING A LINK ON THIS WEBSITE OR AS A RESULT OF BEING CONTACTED BY A BUSINESS AS A RESULT OF INFORMATION YOU PROVIDE ON THIS WEBSITE OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE/SERVICES.
The laws of the state of Texas, without regard to principles of conflict of laws, govern this Agreement and any dispute of any sort that might arise between you, this website and/or the operators of this website. This website collects personal information from you which will primarily consist of contact information (“Personal Information”). You do not have to supply the Personal Information to use the website. The website also collects aggregate statistical information regarding visitors to enable it to make adjustments and changes to the website to better serve the needs of our visitors. This collection of statistical information does not require you to do anything and is not personally identifiable. The only way to avoid the collection of statistical information is to not use the website. You have the option of requesting a quote. If you do so, the Personal Information that you provide to us (including information regarding the property on which you are considering adding a system) may be shared with third parties to enable them to determine whether they can assist you. Such third parties will abide by the limitations contained herein with regard to the use of your Personal Information and we will not share your Personal Information with anyone else. Such third parties will make their decision based on the Personal Information you supply, and may also consult publicly available information to verify information that you supply. You are responsible for the accuracy, quality, integrity, and reliability of the information that you supply to this website. If you provide any information that is untrue, not current, or incomplete or we suspect that there is such an issue with the information that you supplied, we reserve the right to refuse to allow you to use our services in the future. You may request that we correct or remove your Personal Information from the personal information we collect by sending an email to Support@RainBear.com and requesting the removal or correction of information.
KNOWINGLY SUBMITTING FALSE OR MISLEADING INFORMATION OR INFORMATION AS TO SOMEONE OTHER THAN YOURSELF MAY CONSTITUTE CIVIL OR CRIMINAL OFFENSE AND MAY SUBJECT YOU TO DAMAGES, FINES AND/OR OTHER PENALTIES FOR SUCH ACTIONS. YOU AGREE TO INDEMNIFY AND HOLD THIS WEBSITE, ITS OPERATOR AND ANY THIRD PARTY THAT IS SUPPLIED WITH THE INFORMATION YOU PROVIDED HARMLESS FOR ANY DAMAGES CAUSED BY SUCH FALSE OR MISLEADING INFORMATION INCLUDING BUT NOT LIMITED TO ATTORNEYS’ FEES AND COSTS. YOU FURTHER AGREE TO INDEMNIFY AND HOLD HARMLESS THIS WEBSITE AND ITS OPERATOR FROM AND AGAINST ANY CLAIM OR DEMAND, INCLUDING BUT NOT LIMITED TO ATTORNEYS’ FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR USE OF THIS WEBSITE, BREACH OF THESE TERMS AND CONDITIONS OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF ANY THIRD PARTY.
To the extent that this website requires you to create a user identification code and/or password for the submission of information to this website, you are responsible for keeping both such user identification code and password confidential. If you supply an email address, you agree that you will keep the email address current and accurate. We respect your privacy. This website and its operator will take commercially reasonable steps to protect the privacy and confidentiality of information that you supply to this website for the purpose of obtaining a quote.
Only a very limited number of individuals ever have access to your personal information. Primarily this information is accessed to provide you with a quote. We may use contractors or third parties to provide some of the services. If we need to disclose personal information for them to provide the services, it is with the requirement that the information is kept confidential, is not otherwise disseminated, and is used only to provide us with those services.
The Digital Millennium Copyright Act of 1998 (“DMCA”) provides copyright owners with recourse in situations where the owners believe that content appearing on the internet infringes such owner’s rights under United States Copyright Law. If, in good faith, you believe that content contained on this website infringes your copyright, you may send notice to us at the address provided below and request that the infringing material be removed. The notice you send must include (i) identification of the work that is allegedly infringed, (ii) specific identification of the material on this website that is alleged to be infringing, (iii) your name, address, phone number and email address so that we may respond to you; (iv) if you are not the copyright owner, contact information for the copyright owner so that we can confirm that you have the right to act for the copyright owner including a statement under penalty of perjury that you are authorized to act for the copyright owner; (v) a statement that the information contained in the notice is accurate and (vi) your physical or electronic signature. Any such notice should be sent by email to Support@RainBear.com.